Customer Service
Fourthwall creator-platform support agent
Fourthwall uses a Decagon agent to answer creator support tickets with product and user-specific context.
Author: Decagon
What was done
Fourthwall deployed Decagon Chat as the first support layer for creators running merch stores, memberships, donations, and other digital businesses. The agent ingests help-center content, FAQs, top-agent historical tickets, and user metadata such as a creator's shop URL to personalize responses before escalating unresolved cases to human agents. Decagon reports that Fourthwall resolves more than 70% of incoming tickets without human review.
Stack
Decagon Chat
Generative AI
Vector Embeddings
Help Center
User Metadata