Customer Service
Magnific Salesforce support overlay agent
Magnific runs Fin on top of Salesforce to answer creative-platform support, billing, and account questions.
Author: Fin
What was done
Magnific kept its Salesforce helpdesk, case routing, Chargebee, and Stripe workflows while adding Fin as the AI support layer. Fin handles informational questions, subscription and billing issues, refund requests, payment-status checks, and account-management flows through connected APIs. The agent is involved in 68% of conversations, resolves 59% of those, and closes around 18,000 support conversations per month without human involvement.
Stack
Fin for Salesforce
Fin Customer Agent
Salesforce
Chargebee
Stripe