Regal Rexnord Copilot Studio agent network
Regal Rexnord uses Copilot Studio agents for employee policy answers, customer order support, and service-rep knowledge lookup.
Author: Microsoft
What was done
Regal Rexnord built an enterprise agent program on Microsoft Copilot Studio after earlier agent attempts struggled with knowledge access and document handling. RRX GPT answers employee policy questions from SharePoint and Microsoft 365 sources, while the RRXy customer agent uses product documentation, videos, internal knowledge, and Salesforce order data. A separate service-rep agent supports more than 500 representatives during calls and chats. Microsoft reports RRX GPT handles more than 2,000 inquiries per month, RRXy serves more than 1,000 weekly users, and the rep-assist workflow improved productivity by an estimated 12%.